Shipping policy
Christmas 2026 orders and dispatch
Please place your Christmas orders by Monday 14 December 2026. Our final dispatch day before the Christmas break is Thursday 17 December 2026.
Please allow 3 business days for order processing before dispatch. Processing time is separate from the carrier's delivery time.
We expect to resume taking orders around 15 January 2027. This reopening date is approximate.
Christmas delivery guidance
Australia Post's published 2026 Parcel Post guidance lists 22 December for same-state posting and 21 December for many interstate routes. Earlier dates apply to some routes, and additional time may be needed outside metropolitan areas. These are carrier posting dates, not our last-order dates. At Our House orders close on 14 December, with final dispatch on 17 December.
Please order as early as possible. Processing and delivery timeframes are estimates, and delivery before Christmas is not guaranteed. Carrier delays and service disruptions can affect arrival times, even when an order is dispatched before the recommended posting date.
For route-specific dates and updates, please check Australia Post's Christmas sending guidance.
For questions about an order, please email store@atourhouse.com.au.
General shipping information
The Christmas closure, order cut-off dates and 3-business-day processing window above apply during the Christmas period. The following information describes our usual shipping arrangements outside that period.
Where we ship and shipping rates
We ship Australia-wide. Current shipping options and rates for your location are shown at checkout.
Order processing
Outside the Christmas period outlined above, orders are typically processed and dispatched within 2–5 business days. Processing time is separate from delivery time.
Estimated delivery times after dispatch
- ACT & NSW: 1–3 business days
- VIC, QLD & SA: 3–5 business days
- WA, NT & TAS: 5–10 business days
These delivery timeframes are estimates, not guarantees, and may vary during peak periods or because of carrier delays and service disruptions.
Packaging
We take great care in packaging your order to ensure it arrives safely. Candles are securely packed to prevent movement and damage during transit.
Tracking your order
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can follow your parcel's journey.
If your order arrives damaged
Please contact us within 48 hours of receiving your order with a photo of the damage and your order number, and we will make it right.
Questions about shipping
Please email store@atourhouse.com.au or send us a message if you have questions about your order.